Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
How much does shipping cost?
Shipping is per item and the weight it costs to ship with the lowest price available. Many items have automatic reduced shipping or free shipping.
Where do you deliver?
United States and US territories only at this time.
Tracking & Delivery
When will my order be shipped?
Processing and fulfillment time is up to 14 business days. Missfit Nail Studio is closed on Sundays and Mondays, orders will not be touched these days.
Please note - if you have ordered from 10/1-10/9 the order will ship within 3-5 business days starting 10/10 - Victoria will not be available for orders, in person services, or via contact form. Everything will be resumed 10/10/24.
Can I change my delivery address?
Prior to fulfillment, YES but you must send an email with your order number, full name, and new shipping address to victoria@missfitnailstudio.com or use the contact form linked on this page.
How can I track my order?
All orders will receive tracking sent to you once fulfilled with the exception of Sizing and Shape kits- these ship via standard USPS postal and only contain a stamp.
REFUND POLICY
Regarding Press on nails
We do not offer a satisfaction guarantee. Each person's nail beds, nail health, cuticle health, application process, and experience using the products will be different; we cannot guarantee that press on nails will work for everyone, as we cannot verify proper use and external factors that may effect the outcome.
Missfit Nail Studio LLC does guarantee that we are ready and willing to help troubleshoot and try to work out any issues you may have with our products! We will ask you to run us through your application process, and work it out with you to see what we could advise to do differently. There are no questions that aren't worth asking, and we have absolutely no problem taking our time to get the product to work for you!
Please contact victoria@missfitnailstudio.com for help.
Regarding in person services
Missfit Nail Studio LLC does not offer refunds for in-person services under any circumstance. We will always confirm pricing post-consultation (included with every service) and will confirm clients are happy throughout the in-person services. Payment is due upon completion of any in-person service.
Regarding Crafts/Merch
Each craft is hand made and is subject to slight differences or blemishes. These items are made by Victoria and Bill and are often one-of-a-kind pieces that cannot be returned and re-sold to others. Due to this, there is no return/refund process for these. If your product shows up damaged, please utilize the contact form or email victoria@missfitnailstudio.com to discuss replacement options.
Damages and Issues
Please inspect your order upon receipt and contact us via email at victoria@missfitnailstudio.com immediately if any items are defective, damaged, or incorrect. We will evaluate the issue and do our best to make it right!
For all damages and product issues, we have a 30-day contact window from date of delivery. After this 30 day window, we cannot guarantee replacements and/or refunds.
Order and Service Cancellations
Custom orders may not be cancelled for any reason, once these have been placed Missfit Nail Studio LLC begins working to fulfill these orders immediately.
Pre-made sets, crafts, and merch may still be able to be canceled if caught early enough. Please email victoria@missfitnailstudio.com immediately. Once orders receive tracking they are no longer eligible for cancelation.
In-person services may be canceled up to 24 hours prior to the appointment. Any cancelations after 24 hours result in a required deposit for your next appointment that goes towards the final total. No shows to an appointment receive a ban and may no longer receive services at Missfit Nail Studio LLC.
Talk about your brand
Privacy Policy
This Privacy Policy describes how missfitnailstudio.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at victoria@missfitnailstudio.com or by mail using the details provided below:
Missfit Nail Studio LLC, 11201 N Tatum Blvd Ste 300 PMB 291373, Phoenix, Arizona 85028-6039 US
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
Disclosure for a business purpose: shared with our processor Shopify
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site
Order information
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify, Shop, and any other processors added
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
Customer support information
Purpose of collection: support concerns
Source of collection: contact form, email, social media
Disclosure for a business purpose: All information necessary to complete support concerns.
Personal Information collected: Full name, email address, phone number (when necessary) and support-related information.
Purpose of collection: to provide customer support.
Source of collection: collected from you
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.